#DailySpecial – Danny Law at Aberdeen Marina Club

Here comes our Berthing Attendant, Danny, who has been working at Aberdeen Marina Club for 7 years. Every day, he brings our guests for marine tour by driving the “Marina Pearl” and other speedboats. He also operates a very large yellow machine, called the crane! Though all these sound like one-man work, he said that communication and teamwork are still the most important elements to be successful.

#DailySpecial – Summer Ma at Shangri-La Hotel, Tianjin

Hospitality is not just about serving in the front of the house, but also a lot of preparation work behind the curtain. In the #DailySpecial series, we are going to peek around every corner of the hotel to feature the day of our colleagues. So you can experience a day of being a hotelier!

To kick off, we have Summer, the Chief Concierge at Shangri-La Hotel, Tianjin. Summer has been working in the hotel industry for 17 years. By chance, he joined Shangri-La with passion in crafting a delightful experience for our guests.

In this video, he will share with us his daily work, as well as an unforgettable experience of assisting a guest in finding a lost document. Putting his foot into others’ shoe and trying his very best to offer help are the most significant qualities that made Summer an outstanding Concierge.