#DailySpecial – Summer Ma at Shangri-La Hotel, Tianjin

Hospitality is not just about serving in the front of the house, but also a lot of preparation work behind the curtain. In the #DailySpecial series, we are going to peek around every corner of the hotel to feature the day of our colleagues. So you can experience a day of being a hotelier!

To kick off, we have Summer, the Chief Concierge at Shangri-La Hotel, Tianjin. Summer has been working in the hotel industry for 17 years. By chance, he joined Shangri-La with passion in crafting a delightful experience for our guests.

In this video, he will share with us his daily work, as well as an unforgettable experience of assisting a guest in finding a lost document. Putting his foot into others’ shoe and trying his very best to offer help are the most significant qualities that made Summer an outstanding Concierge.

[Part 1] An ESL Kind of Love

Today, true love can be compared to an endemic specie. We have heard stories from friends, families, colleagues and even celebrities who broke up with their partners because of their own story of struggles ending up to failed love affair.  Many of us have lost our faith with True love and Forever.

But in Edsa Shangri-La, Manila (ESL), love made a twist in the lives of our fourteen colleagues. They came to ESL with a sole vision to pursue their passion in the hospitality industry, but who would have thought that they will find their one true love and their road to forever in this very hotel.

I’d like you to meet seven couples whose love story was authored in ESL.

Cita & Jello Villegas

Cita Yuhico- Villegas, Service Associate- Minor Operation Department- Telephone

Jella Villegas, Service Leader- Customer Sales

Grace_01_Cita and Jello

In 2011, Cita and Jello were their department’s representatives for the group dance competition for the Hotel’s Christmas Party. Jello felt that Cita is a special girl, he officially courted Cita at the night of the Christmas party. That same night, their group won the competition- maybe their dance was sprinkled with their growing romance. They realized that they were ready to go into the serious relationship a month after when Cita was in Sydney for a month vacation. On August 2012, Jello arranged a romantic proposal during their vacation at Shangri-La, Boracay. And it was a big yes from Cita. However, Cita’s father seemed hesitant to let go of her little princess. After 3 ½ years of convincing Cita’s father, they got married on 19 March 2016 at Garden Ballroom of ESL- where it all started.

Jhoan & Joms Gatdula

Jhoan Quilab-Gatdula, Service Leader- Customer Sales

Joms Gatdula, Service Leader- HEAT Restaurant

Grace_02_Joan and JomsIt was an East meets West kind of love story because of the different cultures and origin of Jhoan and Joms. They met on December 2005 as part of the opening team of the newly renovated all-day dining restaurant of ESL. However, love took a step back for them because Jhoan is committed with Jom’s friend that time. Eventually, the relationship of Jhoan did not work out. Whereas, Joms was transferred to the Italian Restaurant. Since Jhoan became single Joms took the courage to express his love for Jhoan. Eventually, Joms got the most romantic yes of his life. After a year of being together, the unexpected happened viola- Jhoan got pregnant. Joms and Jhoan decided to get married through civil union in 2007 and renewed their vows through a church wedding in 2012.

This 2016, Jhoan and Joms are 10-yr Service Award recipient at ESL. Together they will celebrate a decade of love, laughter and a gift of a beautiful family with their two little princesses Jaden and Jasha.

Anna & Ernie Guma

Chef Anna Beltran-Guma, Service Associate- HEAT Kitchen

Chef Ernie Guma, Service Associate- Paparazzi Kitchen

Grace_03_ana and ernieAs the saying goes, cooking is love made visible. It was their love for cooking that led Chef Anna and Chef Ernie’s path to cross. In 2007, coming from a heart break Chef Anna was devastated. To mend the pain of her broken heart, she joined “get togethers” and drinking sessions of her colleagues from the kitchen which Chef Ernie is a part of that group.

In December 2007, Chef Ernie started to express his love for Chef Anna. On the contrary, Chef Anna was skeptical with his real motives because Chef Ernie is known to be courting many girls in the Kitchen. However, Chef Ernie proved himself to Chef Anna. They reconciled when Chef Anna and Chef Ernie was assigned in an outside catering. Since then, they became friends again that turned into lovers. Their infinite love for one another was attested with their anniversary date 8-8-2008 (Aug 8, 2008).

Lotis & Macky Macatangay

Lotis Rosario-Macatangay, Service Associate- HEAT Service

Macky Macatangay, Service Leader- Banquet Kitchen

Grace_04_Lotis and AnnieverThe love story of Lotis and Chef Macky is a testimony of the saying “Opposites Attract”. Lotis is a friendly and cheerful kind of person while Macky is a quiet and low profile type. But like a magnet, they are bound to become one.

In January 2006, Lotis, who came from a fresh break up of her long time relationship, found refuge to the friendship showed to her by Chef Macky. Initially, Lotis and Chef Macky never thought that they will end up together. In fact, Lotis would even encourage Chef Macky to date other girls. Eventually, Lotis felt that she is secretly in love with Chef Macky. Later on, Chef Macky realized that Lotis has all the qualities he is looking for a woman he wants to marry and to become the mother of his children. Lotis and Chef Macky were officially a couple on June 23, 2007. The couple were blessed with 3 children Misha, Iñigo and Mikaela.

To be continued…

Author: Elizabelle Grace Dimapilis, Service Manager – Human Resources at Edsa Shangri-La, Manila

Specialization: Rapport

Eid al-fitr Festival Celebration at China World Summit Wing, Beijing

The Eid al-fitr Festival Celebration! – A big festival for Muslim colleagues

To celebrate the Eid al-fitr Festival, we arranged a BIG PARTY in our staff canteen – Red Restaurant. Colleagues wore Chinese minority costumes to pray for peace, auspicious, harmony and wealth. Chefs also prepared lots of traditional food for this festival, such as roast whole lamb, grilled lamb chops and Sangza.


Such kind of festival celebration always happens in our hotel. Other than overseas colleagues, we also have several colleagues from different Chinese minorities as China is the country with 56 ethnic minorities. Having celebrations could help us build more mutual understanding, as well as become closer with each other. Since each culture has different characteristics and habits, we learn to appreciate and respect everyone.

Meanwhile, when I posted the pictures of festival celebrations on my WeChat, it surprised almost all my friends. They were amazed that we could celebrate these kinds of minority festivals and eat delicious food in the hotel.

I am proud that we have a wonderful colleague restaurant.

I am proud that I could be the member of our hotel.

I am proud that I could join in the family of Shangri-La and meet all of you, my friends.

Author: Larah Yang, Service Leader – Recruitment at China World Summit Wing, Beijing

Specialization: Rapport

Wall Painting at Shangri-La Hotel, Paris

The back office wall at Shangri-La Hotel, Paris was being painted by our colleagues. With everyone contributed to the painting, it is a masterpiece of teamwork.

They painted the Shangri-La values on the wall so as to remind everyone of our spirit. We hope to make the office a more friendly and harmonious place for our colleagues to work at.

#5StarsChallenge Week 18 Finale

Every week, our colleagues will demonstrate a special talent and then challenge a sister hotel to do the same. Here comes to the end.

[Week 18] Have you ever watched any movie about Mahjong? There are many different kinds of tiles in the game. Our colleague at Aberdeen Marina Club could tell the tiles just by touching it! How amazing!