Leadership Training Workshops – Mike

Emerging Leaders in Manila

There was a 1-week Emerging Leaders Program Facilitator Workshop in Manila conducted  by Ana Dobreva, Area Director of Learning & Development. It was a whole new fun program with interactive activities that we enjoyed a lot.

Role play, artwork

Now, I am qualified as a facilitator of the Emerging Leaders Program. I will pass my insights to my coachees. I will also make my training sessions as interesting as possible so that other colleagues can enjoy learning to become a leader.

Unleashes the Potential through Strategic Leadership

A Strategic Leadership Program was held at Edsa Shangri-la, Manila for our management colleagues. It is a 12-week leadership learning journey including a 2-day workshop conducted by Ana Dobreva.  14 participants and I attended this workshop and gained valuable knowledge to improve our leadership styles.

Throughout the 12 weeks, we will put forward the knowledge we learned from the workshop into our daily work. We have to complete the “homework” – a journal of self-driven experiential learning. It requires a lot of collaboration with my team, for example, coaching my team and facilitating a team problem solving session, that collaboration between other senior managers and me was improved. I really love this highly engaging learning and development initiative. This is to prepare out mindset, skills and behaviors to become a Shangri-La Leader by focusing on the Shangri-La Leadership Competencies.

As a senior manager, I felt great about this workshop for us because it brought out our entrepreneurial side in the personal planning part. It gave me an opportunity discover my own values, strengths and leadership behavior.

Last but not least, it was fun to learn with my colleagues and I hope the future participants could also enjoy such a joyful learning experience.

Grow with the World – Jeanette Robson

Jeanette Robson, our Global Director of Learning, has been with Shangri-La for a year. Let’s see the keys to career growth and the excitement of role.

How can we create an environment where colleagues may achieve their personal and career goals?

This is all about everyone having a true desire to help others grow.  A great way to do this is by coaching, which is quite different to managing or supervising.  Coaching helps people discover their own answers and solutions and they learn a lot more this way.  Most people believe that the perfect combination for career growth is having an encouraging boss, great training and hard work.

 How do you think training will evolve in the future?

Technology opens up so many exciting opportunities.  Mobile technology will let us offer learning opportunities that are easily accessible and time effective.  Millennials who are entering the workforce now are likely to have experienced an interactive, discovery based education, and they will expect their professional training to continue in the same way, with fun and stimulation built into every course.  Training should work hand-in-hand with an organisation’s business goals so when these change, training’s areas of focus will also swift accordingly.

Is that an Aussie accent you have?

Yes, although I was born in Northern Ireland, I was brought up in Australia.  My English husband (who dislikes every Aussie sports team there is) and I came to Hong Kong 16 years ago.


What excites you most about joining Shangri-La?

Shangri-La’s legendary reputation for providing our customers with hospitality from the heart can be traced back to the passionate hoteliers who have operated our hotels since 1971.  As we continue to grow, a new generation will take over responsibility for this reputation. Our learning curriculum will play a big role in replicating the Shangri-La DNA over the coming years.

Keep Learning – Tracy Deng

L&D now has focus on Learning rather than Training. Learning by yourself seems more interesting and encouraging because you could unleash your potential through learning.


I have just completed the Emerging Leaders Program Facilitator Certification. It was really a new style learning program, including 6 phases as followed:

  • Leading Self and Others
  • Giving and Receiving Feedback
  • Choosing your leadership and approach
  • Time Management and Briefings
  • Business Optimization
  • Innovation and Problem Solving

This program introduces many tools and models to improve my leadership skills.  For example, Shangri-La uses a feedback model of CCL® called S (Situation) B (Behavior) I (Impact) in the second phase “giving and receiving feedback”. It is a great model when you giving feedback to others and avoid the subjective comments.

After one week of learning, I realized that I need to learn by myself or discuss with my colleagues to find out the answer in practical work, so training should be the same. I recommend all the leaders who are trapped in the management problems to attend this program.

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Author: Tracy Deng, Assistant Training Manager at China World Hotel

Specialization: Learning & Development

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