Morning Disaster Avoided!

Delighting our guests every time by creating engaging experiences straight from our hearts is Shangri-La’s fundamental mission. Our colleague at Bengaluru fully demonstrated our core practices and guided principles to delight and show our hospitality to our guest.

We had Mr Nathan James Doyley from the Company Rolls Royce stayed at our hotel Shangri-La Hotel, Bengaluru from 23 to 28 July 2017.  Our doorman PV Murali always escorted Mr Doyley graciously while Mr Doyley was leaving for office in the morning.

PV Murali, Doorman

On the morning of 27 July, Murali discovered that Mr. Doyley was not departing at around 8:15 a.m. as his usual schedule. Murali went the extra mile to call Mr Doyley and realized that he was running late for office that morning. While Mr Doyley was rushing to the driveway, Murali quickly arranged Mr Doyley’s car to wait at the driveway with breakfast-to-go inside the car. Mr Doyley was extremely delighted with Murali’s extra helpful service and shared his positive feedback on Trip Advisor.

Well done Murali and we are proud to have you as an example of Shangri-La’s mission for all our colleagues! Please remain deeply committed and keep up all the good work to delight our guests in the coming days at Shangri-La.


Fixing Tires: That’s What We Do !

“We make a living by what we get; we make a life by what we give.” This quote from Winston Churchill beautifully reflects the values of Shangri-La and our colleagues. One of our colleagues in Istanbul directly demonstrated this through an act of selfless-giving, and we would like to recount the story to celebrate him and his attitude.

One day in August at Shangri-La Bosphorus, Istanbul, a first time guest arrived with his own car. Upon being warmly welcomed by our Doorman Berk, the guest relayed with distress how his car had developed a flat tire and how he was in a hurry to catch a business meeting.

Demonstrating true care, teamwork, efficiency and Shangri-La hospitality, Berk assured the guest that with the help of our Valet Murat, he would be able to fix the tire within 30 minutes and eradicate the problem. To the guests delight, they were successful! He was delighted and amazed by the efficient action, and noted that he was very much impressed with the Shangri-La touch.

Well done to our colleagues for showcasing selflessness and providing the utmost care and support to our guests!

Fixing Tire (2)