On 26 February 2017, Manulife-Sinochem Life Insurance Company held their Awards Ceremony at Pudong Shangri-La, East Shanghai. Eva was a very important guest from the company, who will attend the ceremony on that day. Unexpectedly, just several minutes before the opening of the award ceremony, Eva found her high heels was broken. Upset and anxiety suddenly overwhelmed her, since this is such an important moment to Eva and her company, it will be a huge regret for Eva if she walks to the stage without the gracefulness in high heels.
On hearing about the situation, our colleague, Amanda Chin, Director of Business Development, brought her own shoes to Eva without hesitation and largely saved Eva’s grace for the ceremony.
After the event, Eva wrote a long email to our senior management to particularly express her appreciation for Amanda’s spirit and noble quality. Eva said, “I will certainly come back to Pudong Shangri-La again, and recommended your hotel to my friends and colleagues.”
Amanda is fully committed to Shangri-La culture, delighting our guests through her proactive and agile service skills, and gaining guests loyalty. Well done Amanda!