Tiffany Ngan – Island Shangri-La, Hong Kong

Simple Surprises during a Tough Journey

Below is an inspirational and emotional letter from a parent, who expressed their deepest appreciation to the team at Island Shangri-La, Hong Kong for their simple yet thoughtful touches during their stay.

“To Manager of Hong Kong Island Shangri-La Hotel:

Dear Manager, my name is Zhang Zhiyong, I am a Chinese citizen. My five-year-old little girl, Zhang Xinyi (Cindy) was diagnosed with a rare cancer (NB) in June 2015. She has been fighting with death ever since and now it’s been over one and a half years.

One month ago, she finished her fourth chemotherapy in NUH of Singapore and comes to Hong Kong Queen Mary Hospital on Friday for a crucial consultation with a well-known doctor to see whether there is any chance of cure. However, the meeting is not promising. Our hearts are broken into pieces again.However, as parents, we should not show sadness before Cindy. We know that Cindy likes Disneyland so much and always dreams of seeing Mickey, Donald Duck, Goofy and their friends face to face, even in ward bed with tubes all over her body, so this time we took her to Hong Kong and made her dream come true finally.

We booked a room at Island Shangri-La on January 21 for one night stay. To be honest, the room price is beyond our limits, however, this time; we must give her the best, leaving no regrets. We got to the hotel that morning much earlier than required checking-in time. While still hoping to get a room and settle down as soon as possible, I tried to explain to one of your receptionists in the lobby counter.

Unexpectedly, we received so much care and attendance from one of your receptionists after I tried to explain our daughter’s situation to her. Even though she followed the protocols, but kept Cindy’s situation in mind. Later, we know her name is Tiffany. With her help and arrangement, we got an excellent room with a perfect view. My daughter is so excited when she saw the gifts and balloons exclusively prepared by Tiffany in the room. I still cannot forget her joy and exultation shining on her little face. In the evening, even more surprising, Tiffany came to our room and told us we can enjoy snacks and drinks on 56 floor. My little prince is so thrilled! When we arrived there, her colleagues there may have been told about

Cindy’s experience and all of them showed same kindness and attendance to my daughter. As parents, my wife and I were so touched by the encouraging and caring words from them and especially the care and kindness from Ms Tiffany, I just want to say, she is truly a good person. In some sense, she is a real strong asset and an extraordinary member of the Island Shangri-La. We haven’t gone back home over past one and half years, she made us feel really be home.

Here, I just want to take this opportunity on behalf of my family, to extend our heartfelt thanks to Ms Tiffany and all her colleagues who keep showing smile and kindness to my little girl during her short stay, thanks a million for each and everyone’s kind heart and love, which truly made our trip to Hong Kong so unforgettable and meaningful.”

“May God bless you all.”

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