Master Sommelier – Yohann Jousselin

The unique Shangri-La experience is created by our people who keep hospitality at the forefront and genuine from the heart.  Let’s see how our colleague Master Sommelier in Hong Kong, Yohann Jousselin, perform his duty with passion and joy.

Your role is what some people may dream of.  Can you share with us what are your duties?  What is the most difficult part of your job?

I ensure that all wine lists in all the restaurants are up to date and that we only serve the as high quality wines as possible at a competitive price.  I like being creative with my wine lists and as such I am always looking out for new wines.  I also do wine training for my colleagues to continue to elevate the high standard of dining experience in different restaurants.  During lunch and dinner service, I’m usually on the floor interacting and serving guests.  This is also the best time that I get to connect with guests and turn them into regular customers.  I think the most difficult part of my job is to stay on top of the market and to ensure that we are better than our competitors in terms of wine selection, pricing, delivery and service.

How did you discover your passion for wine?  When did you decide to become a sommelier?

My fond interest in wine grew from an early age when I started to help at my uncle’s vineyard in Loire Valley, France before attending wine school.  That’s when I decided to pursue a career in wine and moved to the United Kingdom to broaden my horizon.  I had an opportunity to work at Hotel du Vin, where I was mentored by Master Sommelier Dimitri Mesnard who encouraged me to enter competitions in order to enhance my wine knowledge and develop my skills as a sommelier. I was named Young International Sommelier of the Year in 2009 and U.K. Sommelier of the Year in 2011.

What is your personal favourite wine?  Why?

I don’t have a favourite wine but I’m someone who like to discover new wines / wineries.  I’m keen on trying new wineries in areas such as Eastern Europe – Slovakia and Hungary as well as upcoming areas including Uruguay, Greece and Brazil.  But if I need to stick to one region, then that would be Bordeaux.

Do you still remember your first glass of wine?  What was it and how did you feel at that time?

In France, we start drinking wine at a young age, usually 9 to 10 years old.  It was probably a wine from the Loire Valley where I am originally from and was given to me by a family member.

If you were not a sommelier, what would you be?

When I was young, I really loved playing football and I thought I would be a professional football player when I grew up.  I also love teaching and developing people’s skills which is something I’m able to do now as I can share my knowledge of wines with my colleagues.

Watch the interview –
Part 1: https://youtu.be/TO8luNMxX6w
Part 2: https://youtu.be/4eN3zsrcM2A

Leadership Training Workshops – Mike

Emerging Leaders in Manila

There was a 1-week Emerging Leaders Program Facilitator Workshop in Manila conducted  by Ana Dobreva, Area Director of Learning & Development. It was a whole new fun program with interactive activities that we enjoyed a lot.

Role play, artwork

Now, I am qualified as a facilitator of the Emerging Leaders Program. I will pass my insights to my coachees. I will also make my training sessions as interesting as possible so that other colleagues can enjoy learning to become a leader.

Unleashes the Potential through Strategic Leadership

A Strategic Leadership Program was held at Edsa Shangri-la, Manila for our management colleagues. It is a 12-week leadership learning journey including a 2-day workshop conducted by Ana Dobreva.  14 participants and I attended this workshop and gained valuable knowledge to improve our leadership styles.

Throughout the 12 weeks, we will put forward the knowledge we learned from the workshop into our daily work. We have to complete the “homework” – a journal of self-driven experiential learning. It requires a lot of collaboration with my team, for example, coaching my team and facilitating a team problem solving session, that collaboration between other senior managers and me was improved. I really love this highly engaging learning and development initiative. This is to prepare out mindset, skills and behaviors to become a Shangri-La Leader by focusing on the Shangri-La Leadership Competencies.

As a senior manager, I felt great about this workshop for us because it brought out our entrepreneurial side in the personal planning part. It gave me an opportunity discover my own values, strengths and leadership behavior.

Last but not least, it was fun to learn with my colleagues and I hope the future participants could also enjoy such a joyful learning experience.