Learning in Shangri-La – Nikhil

Nikhil Nangia, is our Service Manager in Shangri-La’s Eros Hotel, New Delhi. He joined Shangri-La family since March 2016. Let’s see what happen in his story in Shangri-La!


I am one of the newest member of the Shangri-La Family. I joined Shangri-La’s – Eros Hotel, New Delhi in March 2016 as Service Manger – Training.

While I was embracing the new workplace and culture I was nominated to be a part of the Shangri-La Global Academy Training Program* at Muscat, Oman. The Training program was on Process Mapping and Labour Productivity. The objectives of the program was to ensure the most effective and productive operations by applying more structured improvement tools, methods and techniques whenever operational or non-operational processes are re-designed or re-engineered.The workshop was interactive and ensured that all the participants gained hands on experience by working on a project during training.

My experience during training program was very enriching and enabled me to gain a thorough a new understanding of the Process Mapping and Labour Productivity. I considered mapping the guest preference program at Shangri-La’s -Eros Hotel, New Delhi. The project was reviewed and approved. It was interesting to meet training and quality managers from other Shangri-La Hotels.

Apart from the training, I was awestruck seeing the Shangri-La Barr Al Jissah Resort & Spa, Sultanate of Oman and its facilities. I have travelled to many countries and stayed in some of the finest hotels like Conrad, Hilton, Taj etc. But I must mention that Shangri-La Muscat is class apart in every way. The best part is the breathtaking view from the hotel.

*Global Academy Training Program offers an extensive syllabus of leadership and hospitality programmes, delivered by a team of leadership and functional learning specialists, designed to support Shangri-La colleagues as they develop their careers and skills that will provide our guests with an unforgettable hotel experience.

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