Hospitality is not just about serving in the front of the house, but also a lot of preparation work behind the curtain. In the #DailySpecial series, we are going to peek around every corner of the hotel to feature the day of our colleagues. So you can experience a day of being a hotelier!
To kick off, we have Summer, the Chief Concierge at Shangri-La Hotel, Tianjin. Summer has been working in the hotel industry for 17 years. By chance, he joined Shangri-La with passion in crafting a delightful experience for our guests.
In this video, he will share with us his daily work, as well as an unforgettable experience of assisting a guest in finding a lost document. Putting his foot into others’ shoe and trying his very best to offer help are the most significant qualities that made Summer an outstanding Concierge.
It's In Our Nature 