#DailySpecial – Summer Ma at Shangri-La Hotel, Tianjin

Hospitality is not just about serving in the front of the house, but also a lot of preparation work behind the curtain. In the #DailySpecial series, we are going to peek around every corner of the hotel to feature the day of our colleagues. So you can experience a day of being a hotelier!

To kick off, we have Summer, the Chief Concierge at Shangri-La Hotel, Tianjin. Summer has been working in the hotel industry for 17 years. By chance, he joined Shangri-La with passion in crafting a delightful experience for our guests.

In this video, he will share with us his daily work, as well as an unforgettable experience of assisting a guest in finding a lost document. Putting his foot into others’ shoe and trying his very best to offer help are the most significant qualities that made Summer an outstanding Concierge.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s