#DailySpecial – Summer Ma at Shangri-La Hotel, Tianjin

Hospitality is not just about serving in the front of the house, but also a lot of preparation work behind the curtain. In the #DailySpecial series, we are going to peek around every corner of the hotel to feature the day of our colleagues. So you can experience a day of being a hotelier!

To kick off, we have Summer, the Chief Concierge at Shangri-La Hotel, Tianjin. Summer has been working in the hotel industry for 17 years. By chance, he joined Shangri-La with passion in crafting a delightful experience for our guests.

In this video, he will share with us his daily work, as well as an unforgettable experience of assisting a guest in finding a lost document. Putting his foot into others’ shoe and trying his very best to offer help are the most significant qualities that made Summer an outstanding Concierge.

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