L&D now has focus on Learning rather than Training. Learning by yourself seems more interesting and encouraging because you could unleash your potential through learning.
I have just completed the Emerging Leaders Program Facilitator Certification. It was really a new style learning program, including 6 phases as followed:
- Leading Self and Others
- Giving and Receiving Feedback
- Choosing your leadership and approach
- Time Management and Briefings
- Business Optimization
- Innovation and Problem Solving
This program introduces many tools and models to improve my leadership skills. For example, Shangri-La uses a feedback model of CCL® called S (Situation) B (Behavior) I (Impact) in the second phase “giving and receiving feedback”. It is a great model when you giving feedback to others and avoid the subjective comments.
After one week of learning, I realized that I need to learn by myself or discuss with my colleagues to find out the answer in practical work, so training should be the same. I recommend all the leaders who are trapped in the management problems to attend this program.
Author: Tracy Deng, Assistant Training Manager at China World Hotel
Specialization: Learning & Development
